Refund policy

REFUND AND RETURN POLICY

Custom Photo Magnets and Badges (Pocket Mirrors)

Because our magnets and pocket mirrors are made to order, customized and personalized we do not accept refunds, UNLESS you are not completely satisfied with your order. Please reach out to us and we will make a resolution and we will make it right for you.

Damage and Order Issue Policy

We strive to deliver high-quality products and services to our valued customers. However, we understand that occasionally issues may arise. This policy outlines the steps we take to address damages and other order-related issues.

1. Reporting Damages or Issues: Customers should inspect their orders immediately upon receipt. If any damage or issue is discovered, please contact us immediately. You can reach us at info@jntprintedmemories.com.

2. Documentation: To help us resolve the issue swiftly, please provide detailed information including photos of the damaged items and a description of the issue. This documentation is crucial for processing your claim efficiently.

3. Resolution Options: Upon verification, we offer several resolution options:

  • Replacement of the damaged item(s)

  • A full or partial refund, depending on the extent of the damage

  • Store credit equivalent to the value of the damaged item(s)

4. Return Process: If a return is necessary, we will provide you with a prepaid return shipping label. Please ensure the item is securely packaged to prevent further damage during transit.

5. Exclusions: This policy does not cover items damaged due to misuse, neglect, or unauthorized alterations by the customer. 

Your satisfaction is our priority, and we are committed to resolving any issues promptly and fairly. Thank you for choosing JNT Printed Memories.